Shipping policy

llano Shipping Policy

Last Updated: September 2, 2026

At llano, we believe smart tech should make life easier from the moment you place your order. We offer free shipping on all products.

1. Free Shipping

llano offers free standard shipping on all products delivered to supported destinations.

Any optional expedited delivery service, if available, will be displayed separately at checkout and may be subject to an additional fee.

2. Shipping Destinations

We currently ship to eligible addresses in the following countries and regions:

  • North America
  • Japan
  • Europe
  • Saudi Arabia
  • United Arab Emirates
  • India
  • Australia

Delivery availability may vary depending on the product, destination, warehouse inventory and local carrier coverage.

The availability of shipping to your exact address will be confirmed at checkout. Some remote areas, islands, military addresses, P.O. boxes or locations restricted by local carriers may not be eligible for delivery.

3. Estimated Delivery Time

Orders are generally delivered within 3–7 business days.

Actual delivery times may vary depending on:

  • The destination country or region
  • The distance from the fulfillment warehouse
  • Product availability
  • Local carrier service
  • Customs clearance
  • Public holidays or peak shopping periods
  • Remote-area delivery conditions
  • Weather or other events outside our reasonable control

Business days exclude weekends and public holidays.

The estimated delivery date shown at checkout, in your order confirmation or in your tracking information is the most relevant estimate for your specific order. Delivery timeframes are estimates and cannot be guaranteed.

4. Order Processing and Split Shipments

Orders are processed after payment and order information have been successfully confirmed.

The processing time before dispatch is generally 1-3 business days. Orders placed on weekends or public holidays may begin processing on the next business day.

Products in the same order may be shipped separately when:

  • Items are stored in different warehouses
  • Products become available at different times
  • Package size or carrier restrictions require separate shipments
  • An order contains both in-stock and pre-order products

If your order is shipped in multiple packages, you may receive separate shipping confirmation emails and tracking numbers. You will not be charged additional standard shipping fees for split shipments.

5. Shipping Confirmation and Tracking

Once your order has been dispatched, we will send a shipping confirmation email containing:

  • The shipped product information
  • The carrier name
  • A tracking number
  • A link to track the shipment, when available

Tracking information may take 24–48 hours to update after the shipping confirmation is issued.

You may also check your shipment through the Track Order page on the llano website.

If your tracking information has not updated for an extended period, please contact llano Support with your order number.

6. Shipping Address Changes and Order Cancellation

Please carefully check your shipping information before completing your order.

Customers are responsible for providing an accurate and complete:

  • Recipient name
  • Street address
  • Apartment, suite or unit number
  • City, state or region
  • Postal code
  • Phone number
  • Email address

To request an address change or cancellation, please contact us as soon as possible:

Email: brand@llanolife.com
Subject: Address Change / Order Cancellation – Order #[Order Number]

We will make reasonable efforts to assist, but changes and cancellations cannot be guaranteed after an order has entered processing, packing or shipment.

Once an order has been shipped, llano may be unable to change the delivery address. Any additional fees or failed delivery costs caused by incorrect or incomplete information supplied by the customer may be the customer’s responsibility.

7. Delayed, Damaged, Missing or Incorrect Shipments

Delayed shipments

Orders may be delayed by customs inspections, carrier disruptions, severe weather, local holidays, high-order-volume periods or other circumstances outside llano’s reasonable control.

We will provide available tracking information and assist with reasonable carrier inquiries, but estimated delivery dates are not guaranteed.

Damaged, incorrect or incomplete shipments

Please inspect your order after delivery and contact us within 7 days if:

  • The package or product arrived damaged
  • You received the wrong product
  • A product or required accessory is missing
  • The package appears to have been opened or tampered with

Please provide:

  • Your order number
  • Photos of the outer package
  • Photos or videos of the product
  • A photo of the shipping label
  • A brief description of the issue

After verification, llano may provide a replacement, reshipment, refund or another appropriate solution. Please keep the original packaging until the case has been resolved.

Lost or delivered-but-not-received packages

If tracking shows that your package was delivered but you cannot locate it, please first:

  • Check your mailbox, entrance and designated safe locations
  • Ask household members, neighbors or building reception
  • Review the carrier’s delivery details or delivery photo
  • Allow up to 24 hours in case the carrier updated the status before final delivery

If the package is still missing, contact the carrier and llano Support within 7 days of the recorded delivery date.

For packages that appear lost in transit, llano may open an investigation with the carrier before approving a replacement or refund.

llano may not be responsible for loss or failed delivery caused by:

  • An incorrect or incomplete address provided by the customer
  • Package forwarding or freight-forwarding services
  • Failure to collect a package from a carrier location
  • Theft after confirmed delivery
  • Delivery instructions supplied by the recipient

We will nevertheless make reasonable efforts to assist.

8. Refused, Unclaimed or Undeliverable Packages

A shipment may be returned to llano if:

  • The address is incorrect or incomplete
  • The recipient refuses delivery
  • The recipient cannot be contacted
  • The package is not collected within the carrier’s holding period
  • Customs fees are not paid where applicable
  • The carrier cannot access the delivery location

If a package is returned as undeliverable, we will contact you regarding possible reshipment or refund options.

Where the failed delivery was not caused by llano, any return shipping, customs, handling or reshipment costs may be deducted from the refund or charged before reshipment.