Refund policy

Refund Policy

llano Refund & Warranty Policy

Last Updated: September 2, 2026

At llano, we design smart tech gear to make your everyday setup easier — whether you create, play, connect or work. We want you to feel confident when shopping with us. If your purchase is not the right fit, or if your product has a quality issue, our support team is here to help.

This Refund & Warranty Policy applies to products purchased directly from the official llano website.

1. 30-Day Easy Returns

We offer a 30-day return and exchange policy for eligible products purchased from the official llano website.This excludes corporate purchases or bulk orders, which is not be eligible for a refund.  (Note: Orders of 10 or more units of the same product are considered bulk orders.)

You may request a return or exchange within 30 calendar days of receiving your order.

To be eligible for a return, the product must be:

  • Purchased directly from the official llano website
  • Returned within 30 days of delivery
  • In its original condition, without damage caused by misuse
  • Returned with the original packaging, accessories, manuals and included items
  • Accompanied by a valid order number or proof of purchase

We accept returns for reasons including, but not limited to:

  • You changed your mind
  • You ordered the wrong item
  • The product is not suitable for your setup
  • You received the wrong product
  • The product arrived damaged
  • The product has a quality issue

2. How to Start a Return

To start a return or exchange, please contact us at:

Email: support@llanolife.com
Subject line: Return Request - Order #[Your Order Number]

Please include the following information:

  • Your order number
  • The email address used for the order
  • The product name
  • The reason for return or exchange
  • Photos or videos if the product is damaged, defective or incorrect

Once your request is reviewed, our support team will provide return instructions. Please do not send your product back before receiving return authorization from llano.

3. Return Shipping

Return shipping responsibility depends on the return reason.

If the return is due to a llano issue

llano will cover or reimburse return shipping costs if:

  • The product arrived damaged
  • The product is defective
  • You received the wrong item
  • The product is missing required accessories due to our error

If the return is due to personal reasons

Customers are responsible for return shipping costs if:

  • You changed your mind
  • You ordered the wrong product
  • The product is no longer needed
  • The product is not compatible due to incorrect selection

Original shipping fees, if any, are non-refundable unless the return is caused by a llano error or product quality issue. For non-quality-related returns, llano will only refund the cost of the product itself.

4. Refunds

Once we receive and inspect your returned item, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow 3-5 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

Refunds may be reduced or refused if:

  • The product is returned damaged due to misuse
  • Accessories, manuals or original packaging are missing
  • The product shows signs of unauthorized repair or modification
  • The returned item does not match the original order
  • The return request is made after the 30-day return window

5. Exchanges

If you would like to exchange your product for another llano item, please contact our support team within 30 days of delivery.

Exchanges are subject to product availability. If the replacement item is unavailable, we may offer:

  • A refund
  • Store credit
  • A replacement product of similar value
  • Another solution agreed upon by both parties

If the exchange is due to a product defect or shipping error, llano will assist with the exchange process.

6. Non-Returnable Items

The following items may not be eligible for return or refund:

  • Products not purchased from the official llano website
  • Products returned after the 30-day return period
  • Products damaged by misuse, neglect, accident or unauthorized modification
  • Products with missing serial numbers, labels or key accessories
  • Gift cards or digital products, if applicable
  • Clearance, final sale or special promotional items marked as non-returnable

7. One-Year Limited Warranty

All llano products purchased from the official llano website are covered by a one-year limited warranty from the date of purchase.

This warranty covers defects in materials and workmanship under normal use.

During the warranty period, if your product has a confirmed quality issue, llano may provide one of the following solutions:

  • Repair support
  • Replacement with the same product
  • Replacement with a product of equal value
  • Store credit
  • Partial or full refund, depending on the situation

Warranty service is only available to the original purchaser and is not transferable.

8. What the Warranty Covers

The one-year limited warranty covers quality-related issues caused by manufacturing defects, including but not limited to:

  • Product failure under normal use
  • Charging or power-related defects
  • Connection or signal issues caused by product defects
  • Button, port or display malfunction not caused by misuse
  • Other confirmed material or workmanship defects

9. What the Warranty Does Not Cover

The warranty does not cover:

  • Damage caused by misuse, abuse or improper installation
  • Damage caused by accidents, drops, liquids, fire or extreme environments
  • Normal wear and tear
  • Lost or stolen items
  • Free products or promotional giveaways
  • Cosmetic damage that does not affect product function
  • Damage caused by unauthorized repair, modification or disassembly
  • Damage caused by use with incompatible devices, cables or power sources
  • Products purchased from unauthorized sellers
  • Products without valid proof of purchase

10. How to Start a Warranty Claim

To request warranty support, please contact us at:

Email: support@llanolife.com
Subject line: Warranty Claim - Order #[Your Order Number]

Please include:

  • Your order number or proof of purchase
  • Product name and model
  • A description of the issue
  • Photos or videos showing the problem

Our support team may ask for additional information to help verify the issue. In some cases, you may be asked to return the product for inspection.

11. Replacements Under Warranty

If a replacement is approved, the replacement product will continue to be covered for the remaining warranty period of the original product, or 90 days from the replacement date, whichever is longer.

12. Damaged, Defective or Incorrect Items

If your product arrives damaged, defective or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • Photos of the package and product
  • A clear description of the issue

We will review your case and provide an appropriate solution, such as replacement, exchange, refund or repair support.

13. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Orders can only be cancelled before they are shipped. Once an order has been shipped, it cannot be cancelled, but you may request a return after receiving the product.

14. Missing Packages

If tracking shows that your package was delivered but you have not received it, please first check:

  • Your mailbox or front door
  • Your building reception or mailroom
  • Your neighbors or household members
  • The carrier’s delivery details

If the package is still missing, please contact us and we will assist you in checking the shipment status.

llano is not responsible for packages lost due to incorrect shipping information provided by the customer, but we will do our best to help.

15. Contact Us

If you have any questions about returns, refunds or warranty service, please contact us:

Email:brand@llanolife.com